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Trust and Safety Specialist (Airbnb Project)- Portuguese speaking

29/01/2018

Job Description

 

The trust and safety team mission is to mitigate the impact of bad actors on Airbnb through sophisticated behavioral analysis, external data, and intelligent user education.

As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety verifications team. This team is working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site.

 

Experience

  • Previous experience, preferably in e-commerce, conflict resolution, fraud or risk investigations, and/or crisis management
  • Strong understanding of e-commerce environment and related user issues
  • Data-driven, and ability to see patterns within data
  • Background in technology, online media/services and/or fraud and/or investigation
  • Ability to learn and adapt to new technologies
  • Confident problem solver
  • Excellent investigative, critical thinking and customer service skills
  • Ability to multi-task, organize and work with rapidly changing priorities – you will be responsible for reviewing queued results in multiple high volume queues that help mitigate any risks we encounter.
  • Idea-driven, confident and articulate – ready to make a meaningful contribution to the team from day one

 

Skills

  • Fluency in Portuguese (spoken and written)
  •  Fluency in English language (spoken and written)
  • Ability to analyze data for patterns
  • Strong written (email) interpersonal communication skills
  • Detail Oriented – you do your due diligence when completing an investigation
  • Ability to learn and adapt to new technologies
  • Solid judgment and a strong moral compass
  • Excellent problem solving, critical thinking and customer service skills
  • Idea-driven, confident and articulate – ready to make a meaningful contribution to the team from day one

 

Responsibilities

  • Educating users on how to maintain security and safety while using Airbnb responsibly
  • Reviewing queued results in multiple high volume queues that prevent potential risks
  • Working with Trust & Safety lead to develop and enhance internal policies and tools
  • Investigating complex situations and potential fraud
  • Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
  • Maintaining high levels of confidentiality while performing investigations
  • Comprehensively documenting investigations
  • Performing proactive calls to mitigate online fraud

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish or Portuguese please contact our colleagues at EazyCity, www.eazycity.com.

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