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Trilingual – B2C Customer Service Representative


Job Description


Our client, an international brand, are currently seeking a Trilingual Customer Service Representative for their growing B2C team in their worldwide logistics & supply chain centre in Dublin, Ireland.


Main Responsabilities

  • Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
  • Provide basic to moderately complex support to final customers on our products
  • Achieve metric goals proactively and independently with minimal direction and support
  • Identify and escalate issues appropriately.
  • Provide feedback on a daily basis to the team leader on new issues or call drivers that you have discovered
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Document all calls in order to track types of inquiries utilizing a CRM software
  • Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
  • Stay up to date with and follow on-going process, product and policy changes
  • Be part of the project team responsible for the roll-out of the B2C solution


Person Specification

  • Ability to work in a startup environment
  • Passionate about Customer Experience
  • 2-5 years of customer servicing experience in hospitality, call centre/contact centre, IT Support, etc.
  • Experience in B2C support is a plus
  • Proven success record in a fast-paced, constantly evolving support environment
  • Fluent in English (written and spoken) and TWO other languages (Italian/Spanish/French OR German)
  • Technical aptitude and the ability to pick up new technology quickly
  • Proficiency in MS Office
  • Strong communications skills
  • Ability to demonstrate a continuous-improvement mindset
  • Ability to work under pressure and adapt quickly to adverse situations
  • Collaborative team player who approaches challenges in a way to meet needs of others


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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