Work Ireland, Jobs in Ireland, Employment Ireland

Technical Support Engineer

04/12/2017

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Job Description

 

Do you want to work for a company named as one of the ‘Top 50 New Start-Up Companies’ by the The Wall Street Journalor recognised as one of the ‘25 Enterprise Startups to Bet Your Career On’ by the Business Insider?

 

Coupa (NASDAQ: COUP) is building a world-class company of experienced professionals and we could be looking for you.

 

Coupa is emerging as one of the hottest Cloud Applications companies. Having had a successful IPO in October 2016, and already managing $10+ billion in spending for worldwide enterprises, Coupa is the next generation leader of Spend Management solutions. With Coupa, the global enterprise is able to manage expenses, encourage smarter spending with innovative tools, provide real time views, and make recommendations for organisational improvement.
At Coupa, we’re laser focused on our three core values:

  1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful
  2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action
  3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability

Coupa is currently seeking to hire Support Engineers to provide customer support for our Dublin office. The successful candidate will be responsible for direct support of Coupa Customers, Partners and Operations teams.  You will be part of a 100 strong global team of which approx. 30 are in the Dublin office.

 

Responsibilities include

  • Answering ‘how to’ technical and application configuration questions
  • Assisting in trouble shooting 1st level technical issues
  • Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
  • Business Event Monitoring of customer production environments
  • Manage customer expectations and experience in a way that results in high customers satisfaction
  • Creating of knowledge articles in Coupa’s knowledgebase for the use by customers

 

Our ideal candidate

  • A fast learner, self-motivated, and able to work in a fast-paced, start-up environment
  • Has fluent English and either German, French, Italian, Spanish or Dutch language skills
  • Committed and believes in providing quality customer service
  • Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
  • Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
  • Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
  • Excellent written and verbal communication skills
  • The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  • Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (bonus)
  • Bachelor of Science degree in Computer Science, Information Technology or related field
  • Experience using CRM and/or helpdesk call tracking and issue tracking tools

 

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

 

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation, gender identity or religion.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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