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Technical Support Engineer

02/05/2018

Job Description

As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

Requirements:

Good written and verbal communication skills.

Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.

Work experience of 4+ Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.

Willingness to work in a 24/7 shift environment

Required Skillset:

Fluent FRENCH is compulsory for this role

Networking domain knowledge including TCP/IP protocols

Experience resolving system crashes and hardware related issues

Understanding of Storage Hardware Architecture (Partitioning / RAID)

Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+ / Linux, UNIX)

Experience in providing Linux/UNIX and Windows technical support to customers

Experience Troubleshooting 3rd party application integration

Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)

Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, Tivoli Storage Manager, Backup Exec)

Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations

Educational Qualification:

Bachelor’s Degree

Experience in providing voice based Technical Support is a key requirement.

CCNP / VCP / VCAP / RHCE / MCSE / VCIX will be an added advantage.

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity, www.eazycity.com.

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