Work Ireland, Jobs in Ireland, Employment Ireland

Technical Services Associate with Spanish

30/01/2018

Job Description

 

CREGG Recruitment are currently looking to hire a Technical Services Associate with Spanish (Fluent) for a leading company based in Galway.

 

General Responsibilities

  • To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers’ experience
  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc to deliver increased customers loyalty
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • In order to gather accurate data on our customers experience SFDC (sales force.com) is the system that is used across EME & the globe.
  • Maintain and grow personal knowledge and skills, technical and/or product knowledge.
  • Develop and maintain areas of expertise in product specialism’s required for role; sharing and expanding knowledge within the AIL Customer Services team

 

Other Job Requirements

  • The individual will have experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints.
  • Experience in Trouble-shooting/Technical query handling essential.
  • The role is office based but a degree of flexibility is required. An open attitude is required to ensure that this can be controlled and remain non-onerous.
  • Attend training courses as necessary.
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Provide written reports when requested and as necessary.
  • Multi-lingual capability and cultural sensitivity is a necessity.
  • Ideally, the individual would have a scientific qualification with a minimum of 1 years experience.
  • Flexibility to react to the changing business goals.
  • Time management skills to manage personal workload as per the business requirements.
  • Ability to take ownership, organise workload and change priorities quickly
  • Able to communicate effectively with customers including a pleasant, polite and outgoing telephone manner.
  • Possess initiative and integrity

 

Other information

  • IT literacy; good general understanding of all the internal software packages: Outlook, Excel, Word, Concur, Workday, SAP, CRM package, Webex

 
To apply for this position, please follow the link. For further information and a confidential discussion please contact Fiona Driscoll on 086-0216853.

 

For assistance on arrival in English, Spanish, Italian or French contact our colleagues at EazyCity, www.eazycity.com.

 

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