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Sr. Analyst, Enterprise Technical Services


Job Description

Do you love solving problems, working with the latest technology and engaging with internal and external customers? Within our Support & Deployment Services Team, we are looking for people to join our EMEATechnical Services Team in Cork, Ireland.

Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

  • Act as a remote customer advocate to champion specific customer needs in collaboration with field team.
  • Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
  • Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
  • Assess when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
  • Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
  • Validates technical information and issues early warning and disseminates information as needed.
  • Support forums, etc.; regularly submits content to the knowledge database.

Essential requirements

  • Bachelor’s Degree in a technical discipline with minimum 2 years related work experience.
  • Knowledge of Linux and Windows operating systems (VMware Certified)
  • Attention to detail plus good administrative, multi-tasking and prioritizing skills
  • Excellent communication skills, in both written and verbal English
    Customer Service experience of any kind would be advantageous.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.


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