Work Ireland, Jobs in Ireland, Employment Ireland

Spanish Technical Support

08/08/2018

Job Description

About Voxpro:

Voxpro is Ireland’s largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world’s most exciting, innovative and disruptive tech organisations to support their customers by delivering the world’s best customer experiences. Voxpro designs and delivers a range of business services for and on behalf of its partners, such as multilingual customer experience and technical support, trust and safety, risk and fraud activity, social media management, sales, analytics and harnessing product insights.

Our success is down to our talented and passionate people. Voxpro consists of almost 2,000 like-minded souls joining from over thirty nations across the globe who provide businesses with premium multilingual support solutions 365 days a year. Their creativity and hunger delivers compassionate, clever and robust solutions to some of the most visionary companies in the world.

Role Description:

Supporting one of our exciting global brands, you will be a member of the Technical Customer Support team. As a Technical and Customer Support Specialist – you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment.

As part of your role, you will make calls and address emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities:

Provision of an excellent support experience to Voxpro customers via phone, chat, and email support channels.

Investigate and research user issues, tailoring the support response to the user’s relationship with the company.

Provide first line support to customers for infrastructure and product related requests..

Investigate, resolve and / or escalate issues.

Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge share.

Maintain and support quality and statistical standards at all times.

Working as part of a team, you will work to both individual and group targets.

Provide excellent customer technical support, you will strive for first call resolution with each case.

Requirements:

Fluent in English and Spanish both written and verbal essential.

Excellent verbal and written communications skills, you will also have excellent attention to detail.

Proven resolution, logical troubleshooting, customer service and customer satisfaction skills.

Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance

Strong problem solving / resolution skills.

Ability to learn quickly and be passionate about learning new concepts, technology and processes.

Possess strong analytical skills with excellent communication, literacy & interpersonal skills.

Have the ability to handle multiple tasks and prioritise on an on-going basis.

Available to work a variety of shifts including some weekends.

Competencies:

Passionate about delivering exceptional customer service.

Build strong relationships with customers.

Work well within a team and can motivate other team members.

Focused on meeting/exceeding targets.

An excellent time manager with the skills and ability to prioritise workloads.

Self-motivated with a high level of initiative and attention to detail.

A team player with excellent interpersonal skills.

Committed to continuous development.

Quality focused.

 

Benefits:

Competitive salary

Free Onsite Gym

Tenure based VHI Healthcare

Free Staff carpark

Cycle to Work Scheme.

Learning & Development opportunities

Sports and social events

Bus tax saver scheme

Tenured based pension, paid maternity & paternity cover

Free onsite doctor

Free onsite therapies (Massage, Reiki)

Onsite chickens!

 

To apply for this position follow the link : Voxpro

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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