Work Ireland, Jobs in Ireland, Employment Ireland

Spanish speaking Customer Return Specialist

01/02/2018

WorkIreland.ie

Job Description

 

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

This customer delivery position owns the return process end to end. The Customer Return Specialist (CRS) is the ‘face’ to the customer and is responsible to ensure the customers return process is managed effectively and efficiently. The CRS attends to customers’ return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.

 

Responsibilities

  • Implement and manage e2e Customer return process
  • Field questions from Customer relating to returns
  • Offer Logistic Services
  • Issue asset list/shipment forms to customer on returns initiation
  • Chase outstanding shipment confirmations
  • Assist returns reconciliation specialist with surplus queries if necessary
  • Deliver customer experience
  • Monitor customer metrics and identify/implement improvements
  • Drive resolution of customer queries
  • Seek for opportunities to grow the business
  • Communicate operational process changes to customer
  • Support total customer experience
  • Support team and supporting roles as needed

 

Team

  • Communicate/escalate team members quickly, consistently and effectively
  • Collaborate and engage with team members providing valuable input for customer projects/solutions
  • May act as a team or project leader validating deliverables and team decision making processes

 

Competencies

  • Excellent communication skills (e.g. written, verbal) an extra language like Spanish or German will be an advantage.
  • Solid understanding of core HPEFS businesses, systems and tools
  • Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)
  • Demonstrate strong relationship management skill set
  • Demonstrate excellence in customer service.
  • Effective organization, time management, prioritization, follow-up and execution skills
  • Superior research and analytical skills.

 

Experience

  • University degree or equivalent experience
  • Typically 2-4 years of related experience, preferably in leasing, financial services and customer service, sales
  • HPEFS past experiences is a strong asset

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, Spanish and French contact our colleagues at EazyCity, www.eazycity.com 

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