Spanish Medical CS Rep.
31/01/2018

Job Description
Working with a global multinational who are actively looking to recruit a SPANISH Medical Customer service Rep to Healthcare professionals, patients and customers. The successful candidate will be responsible for professionally responding to medical/pharmaceutical inquiries and documenting all customer interactions in the computer system.
Duties include
- Handling calls requesting product information from healthcare professionals and the general public.
- Answering calls in a courteous, professional manner with predefined answers/resources.
- Handling of queries from patients by providing balanced, accurate and non-promotional information.
- Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
- Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
- Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices.
- Other duties and special projects that are assigned by management. (experience related)
- Utilize computer technology to handle high call volumes.
- Ensures optimal customer satisfaction.
Qualifications & Experience
- Bachelor´s degree or Diploma
- Fluent in Spanish and English
- Knowledge of contact centre or medical information operational experience preferred.
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
Benefits
- Excellent salary, benefits on offer
To apply please follow the link, or email your cv to modriscoll@sigmar.ie / call Marie on 021-4847133 to discuss the role in further detail.
For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.
Job details
- Check Job listings posted by: WorkIreland.ie
- Company:
- Location: Cork, County Cork, Ireland
- Job type: Permanent
- Salary: Negotiable
- Job category: Call Centre & Customer Service - Featured - Medical Information
- Job language: English - Spanish
- Tags: Jobday
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