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Sales & Service Associate – Spanish Market

10/08/2018

Job Description

Posting Date Aug 09, 2018
Job Number 180028OE
Job Category Reservations
Location Cork GRSCC, Cork, Cork VIEW ON MAP
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Start Date: September 10th, 2018

 

Job Summary

 

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements:

Prior experience in hospitality/sales or a customer facing role is preferred.

Fluency in spoken English & Spanish is essential for this role.

Salary:

We also have an attractive incentive program based on your performance where you can earn more!

Hours:

Open 7 days a week. 8 hour shifts can range from 7am start up untill a 10pm finish. 40 hours a week

Benefits:

  • Private Health Insurance
  • Life Assurance from the first day of Employment
  • Pension scheme with monetary contribution by the company
  • Relocation is provided for successful candidates who reside outside of Ireland.
  • Up to 100% Educational Assistance on approved courses
  • Career Progression and Personal Development
  • Employee Assistance Program Consultants
  • Hugely discounted rates for both Marriott associates and Friends and Family at all Marriott properties
  • A variety of Local discounts
  • Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
  • Participation in Tax Relief schemes such as the Bike to work scheme and Bus to work scheme.
  • Awards and Recognition, with financial value

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

To apply for this position follow the link: Marriot International 
For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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