Work Ireland, Jobs in Ireland, Employment Ireland

Quality Service Content Specialist – Italian

30/01/2018

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Job Description

 

The Quality Services Content Specialist is responsible for a specialized area of content and information within the Operations division. The Quality Services Content Specialist looks after procedures, webpage articles, templates and other type of content, all while ensuring that the Group’s content strategy is properly implemented. The role requires spending time in not only creating the content, but in ensuring the existing information is accessible, current and meets markets requirements, using various content management practices such as labeling and web analytics.

 

  • Coordinate and maintain content within Operations in line with the Group’s expectations and guidelines
  • Translate standard email templates, web articles and other content as issued by the Group from English to their assigned language
  • Review and edit content produced by other members of Operations, in line with the Group’s expectations and guidelines
  • Work regularly with bi-lingual content producers and translators to tailor content for different markets as identified by the Group
  • Coordinate /mentor assigned departmental content contributors on behalf of the Group in accordance with Group procedures
  • Proactively suggest innovative solutions to improve how content is presented and managed within Operations on behalf of the Group
  • Be involved and lead content-related improvement projects in accordance with the Group’s instructions
  • Think strategically about how content can be most effective in various parts of the Help Centre and Transversal
  • Other duties as required by the Quality Services Manager

 

About the candidate

  • Fluent in Italian and translation skills and /or Payment Services knowledge
  • Exceptional written and verbal communication skills. Experience creating both online and offline content e.g. FAQs, articles, presentations and procedures
  • Ability to organize and synthesize information from multiple sources
  • Ability to write content, copy and messaging in variety of styles, voices and tones, adaptable to different target audiences
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to effectively work as part of a team (located across multiple offices)
  • Dedicated, hard-working, self-motivated. Able to work with minimal supervision
  • Strong sense of ownership and commitment
  • Must be able to work under pressure, with the ability to problem solve and adapt to changing business requirements

 

Skills (Preferred)

  • Previous CMS experience
  • Additional languages are an asset

 

The Incentives

  • The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus.
  • In addition, we can provide advice and dedicated assistance to those moving to Dublin.We offer health and dental insurance for you, your partner and your children (if you all live at the same address).
  • In addition, you are entitled to join our company pension scheme.Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.
  • We have a canteen which offers hot and cold options for breakfast and lunch and we contribute €3 daily towards this. In addition, there is free fresh fruit, snacks, drinks and an onsite gym (if you’re into that kind of thing).

 

About the Prospects

  • Senior Quality Service Content Specialist

 

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French or Spanish contact our colleagues at EazyCity, www.eazycity.com.

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