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Process Executive-German Speaker


Job Description

About Infosys

Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations, in over 30 countries; build tomorrow’s enterprise and advance the way the world works. That’s why Forbes ranks us 19th among the top 100 most innovative companies. Our 150,000+ employees partner with clients to transform their business – one conversation; one idea; one insight at a time.

Infosys BPM Ltd

The business process Management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPM operates in India, Poland, Ireland the Czech Republic, the Netherlands, South Africa, Puerto Rico, Brazil, Mexico, Costa Rica, the United States, China, the Philippines, Japan, and Australia.

Responsibilities and Duties

  • Complete analysis and investigation of queries related to Orders and Contracts, with regular update to customers. These queries are communicated via email or phone or chat.
  • Complete resolution on any process is adhered to queries within the agreed service level
  • Ensure defined escalation in order to resolve complex queries
  • Maintain strict service levels (SLAs) with client activities
  • Validate contractual information, entering and coordinating Agreements/Orders/Letters
  • Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
  • Understanding of current revenue recognition guidelines as established by Finance & in compliance with Sox procedure
  • Recordkeeping of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance
  • Identify any productivity and quality improvement measures and flagging to senior team members as soon as possible
  • Serve as backup support to others on the team with the resolution of more complex or unusual cases

Qualifications and Skills

  • A third level degree is desirable, preferably within a business or language discipline
  • Keen eye for detail to ensure high accuracy
  • Good communication skills and a high focus on customer satisfaction
  • Ability to work under pressure
  • Flexibility at peak business periods i.e. end of the month, fiscal period end
  • PC literate, good working knowledge of Microsoft Office products essential.

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Job details

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  • Location: Dublin, County Dublin, Ireland
  • Job type: Full-Time
  • Salary: 20000-25000€
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