Work Ireland, Jobs in Ireland, Employment Ireland

Member Solutions Associate

06/12/2017

WorkIreland.ie

Job Description

 

They are responsible for responding to and resolving inquiries from GLG Council Members and internal colleagues. They contribute to team initiatives including system and process improvement efforts to strengthen the overall quality of the GLG Councils.

Member Solutions Associates thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a communication-driven role and problem solving with business and investment leaders. Whether it is walking the Managing Director of a Fortune 1000 company through GLG’s project workflow and payment platform or chatting with a new Council Member about building out their profile via our online chat feature, the Member Solutions Associate role is an exciting entry-level position in a growing global firm.

Key Responsibilities

As a Member Solutions Associate, each day will present a variety of inquiries from both Council Members and colleagues requiring critical thinking and creative problem-solving skills. You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills. In our open and collaborative work space, you will communicate with colleagues across multiple GLG teams in a friendly, idea-sharing, and support-driven manner.

  • Complete a fast-paced training program that leads to client/end-market and industry alignment
  • Interact with GLG Council Members and address their inquiries, via email, telephone, and live chat regarding their consulting relationship with GLG, including issues relating to payment and technology tools
  • Partner with other GLG teammates to develop a deep understanding of client/end market strategy and offer support to alignment teams
  • Develop knowledge of industry dynamics across all verticals and sectors through the use of technology tools and other creative means
  • Collaborate with GLG’s compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete and up-to-date

The Ideal Candidate

Across all of our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skill-set and performance.

 

For this position, we seek applicants with bachelor’s or master’s degrees from top-tier colleges or universities, or equivalent work experience. The following factors will strengthen an applicant’s candidacy:

  • Written and verbal proficiency in English, and fluency in French, German, Spanish or another major European language is preferred
  • Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.)
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Strong analytical and problem-solving skills
  • Passion for fast-paced learning, especially in a technology-enabled environment
  • Passion for high level customer service with a successful track record in working in a team environment
  • Ability to work effectively independently and/or collaboratively in a team

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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