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Medical Information Product Specialist – Italian/Spanish


Job Description


The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, including Customer Meeting Services, Global HR Data Management and Medical Information. This growth, outside of Finance, is in addition to continued growth in our original Finance scope.

This means that we have a diverse group of employees from finance professionals to HR professionals to medical professionals and event planning experts. The current headcount is circa 400 multi-lingual employees and the culture is vibrant and diverse. This is enhanced by every employee in the GBS and championed by the GBS committees – Sports & Social, Culture Club, Corporate Social Responsibility, Health & Safety, Food and Diversity & Inclusion.

The GBS was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. The GBS Lilly Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team.

Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. In addition to being part of a great dynamic team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
Responsibilities The role of the Product Specialist as part of the European Medical Information organization is to act as the European Medical Information Subject Matter Expert (SME) with very comprehensive, detailed and specific subject matter knowledge. She/he supports the frontline Medical Information colleagues and ensures comparable standards for answers to customers within Medical Information Europe.

The Medical Information organization combines scientific knowledge and communication expertise in order to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhances patient care and advances the quality and transparency of Lilly research.

Medical information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise, and serve as an essential link between Lilly and customers (Health Care Providers [HCPs] or patients, respectively). Careful listening to customer needs and adequately responding to customer inquiries is associated with a positive customer experience.

Regional Subject Matter Expert for Medical Information

  • Provide answers for specific, detailed requests related to his/her therapeutic area (TA) in English and/or local language
  • Is accountable for planning, researching and writing scientifically complex, high quality, balanced, scientifically based, consistent and accurate medical information responses for use by internal business partners to answer unsolicited external customer questions and from internal business partners
  • Maintain broad knowledge of medical information resources; able to easily access and expertly integrate data and information from various sources and technologies to address customer needs across regions, functions, and phases of drug development
  • Manage issues and crisis management to his/her TA
  • Is accountable for identifying new ways of doing business and/or replicate best practices with regional/global application to promote consistency and proactively communicates to facilitate widespread adoption
  • Cooperate with key personnel to analyze metrics for applicable TA
  • Maintain and develop product and disease training for Medical Information

Support for European Medical Information

  • Enable requests to be answered in a timely manner with the lowest cost and effort, through training and quality monitoring of responses to support First Touch Point Resolution
  • Continuously monitor requests and awareness of products, competitors and TA changes/issues in order to identify new topics coming up from the markets, since this may require new/updated standard answers, databases and trainings
  • Responsible for coordinating the development and review of medical information responses with team members, manage expectations and timelines effectively
  • Create enduring materials to maximize medical information dissemination that has broad customer impact
  • Provide formal or informal coaching to others in the function, across geographies, or other departments by sharing scientific therapeutic expertise and medical information, give guidance, and answer questions across regions, functions and phases of drug development
  • Ensure appropriate resourcing for peer reviews and quality checks
  • Responsible for product training and processes to support Medical Information in answering customer questions
  • Serve as resource to answer questions from Medical Information related to strategy for launch
  • Responsible to provide support for the frontline in answering customer questions according to the business continuity plan

Relationship management

  • Responsible for supporting the implemention of the new organizational structure in Europe
  • Support the operations on Alliances partnership when Medical Information is involved
  • Build/manage relationships with colleagues in the centralized European Medical Information organization
  • Partner with Global Medical Information organization
  • Foster interaction and teamwork with global counterparts and across Medical to ensure successful regional launches and ensure regional needs are incorporated into global work plans
  • Actively participate in the Business Unit TA organization for the region
  • Maintain involvement in external professional/scientific organizations to bring back functional expertise to drive the awareness of Medical Information business and initiatives outside of Lilly

Specialist Know How

  • Acquire, develop and maintain extensive know-how related to his/her specialist-matter subject
  • Acquire, develop and maintain extensive know-how related to the therapeutic area of his/her specialist-product(s)
  • Keep up-to-date with competitor product knowledge and competitive market position, global developments and changes related to his/her subject matter
  • Expert knowledge of how to analyze and integrate data and information from a broad range of resources and technologies to address complex customer questions in a timely manner

Additional Responsibilities in case the affiliate delegates Responsible Pharmacist duties

  • Responsible for the delegated Responsible Pharmacist duties on Medinfo activities and local specificities of regulations are taken into account
  • o Responsible for compliance with the requirement for information on Lilly products aligned with the ethical principles in the Public Health Code
  • o Ensure compliance of validation processes, ensure that the local specificities of French national regulations are taken into account, or respectively another country’s national regulations.
  • o Responsible to provide periodic reports to the Responsible Pharmacist and alert him/her as needed.

Basic Qualifications • Pharmacist, physician or university degree in natural science, or relevant equivalent business experience

  • Effective telephone communication and computer skills
  • Strong medical writing skills required; able to translate complex medical information and data into a succinct, technically correct, readable document that customers are able to read and use to make clinical decisions
  • Experience in applying the principles of Evidence Based Medicine in searching, analyzing and writing medical information
  • Experience with entering data into databases, performing medical literature searches and evaluation of the medical literature
  • Resource Management skills
  • Flexibility in order to meet customer needs.
  • Demonstrate problem solving and strategic thinking
  • Use creative and innovative thinking, techniques and tools to business advantage
  • Advanced written and verbal English skills
  • Experience in using validated quality systems or databases
  • Experience in product launch
  • Ability to work across functional and geographical boundaries
  • Ability to influence others without direct supervision
  • A writing exercise is required as a part of the candidate evaluation process

Additional Skills/Preferences Additional Qualification Requirements in case the affiliate delegates Responsible Pharmacist duties

  • Fluency in additional European language required (Spanish, Italian, Portuguese)
  • Very good knowledge of the country national regulations
  • Analytical and evaluation capacity
  • Minimum of 3 years’ experience in Medical Information preferred


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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