Work Ireland, Jobs in Ireland, Employment Ireland

Italian Speaking Customer Relations Advisor

07/11/2017

knowledge_graph_logo

Job Description

 

Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedica…Changing the world is all in a day’s work at Apple. If you love innovation, here’s your chance to make a career of it. You’ll work hard. But the job comes with more than a few perks.

Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The role of Customer Relations (CR) Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer’s recovery and retention. You will handle various complex customer’s issues, will work closely and communicate effectively with different departments to ensure a successful resolution of each case as well as delivering best-in-class customer experience.

NOTE: This is a full time permanent position allowing you to work either onsite at our Lavitt’s Quay offices in Cork City centre or as an At Home Advisor from your own home. For the work from home position, we can consider candidates from cities across the Republic of Ireland. You do not need to be living in the city listed above in order to be considered for this role.

 

Key Qualifications

  • Passionate about solving customers’ issues in an efficient and effective manner and committed to keep Apple customers Apple customers.
  • Demonstrated willingness to help and assist customers effectively, to resolve their issues fully and to enrich their experience wholly
  • Strong communication skills
  • Superior interpersonal skills
  • Organisational skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • Active listening skills
  • Negotiation skills
  • Outstanding and consistent follow through until full resolution is obtained and customer’s experience is fully addressed
  • Excellent problem solving skills
  • Able to make sound judgments, understanding and balancing the needs of the customer as well as the needs of the company.
  • Be detailed and thorough
  • Be analytical while being able to look at the whole picture (see the wood for the trees)
  • Be curious and self motivated
  • Be target oriented
  • Be able to multitask
  • Flexible-willing to take on additional tasks and assist in the execution of new projects
  • Resourceful
  • Autonomous and requires little supervision
  • Be fluent in English + Italian

Description

You will represent Apple as the company’s highest escalation point with the ultimate scope of restoring and strengthening customer’s loyalty and faith in Apple as a whole.
You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer’s needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed

Education

  • Ideally 2 years, but a minimum of 6-month experience in a customer facing role, providing effective customer focused solutions.
  • Ideally previous contact centre experience
  • High level of computer literacy

Additional Requirements

This is a full time permanent position allowing you to work either onsite at our Lavitt’s Quay offices in Cork City centre or as an At Home Advisor from your own home. For the work from home position, we can consider candidates from cities across the Republic of Ireland only. Should you wish to put forward an application for the At Home Advisor position, you will need to provide proof that your designated workstation can provide the following:

  • A private workspace with a door that closes, without noise or distraction
  • An ergonomic chair & desk
  • A high speed hard wired internet connection (minimum 5Mbps download / 1Mbps upload) from a reliable provider

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com

Job details

Apply for this Job

Copyright © 2017 Work Ireland, Jobs in Ireland, Employment Ireland.
Wordpress job themes