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Italian Medical CS Rep.

31/01/2018

Job Description

 

Working with a global multinational who are actively looking to recruit a Italian Medical Customer service Rep to Healthcare professionals, patients and customers. The successful candidate will be responsible for professionally responding to medical/pharmaceutical inquiries and documenting all customer interactions in the computer system.

 

Duties include

  • Handling calls requesting product information from healthcare professionals and the general public.
  • Answering calls in a courteous, professional manner with predefined answers/resources.
  • Handling of queries from patients by providing balanced, accurate and non-promotional information.
  • Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures.
  • Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
  • Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices.
  • Other duties and special projects that are assigned by management. (experience related)
  • Utilize computer technology to handle high call volumes.
  • Ensures optimal customer satisfaction.

 

Qualifications & Experience

  • Bachelor´s degree or Diploma
  • Fluent in Italian and English
  • Knowledge of contact centre or medical information operational experience preferred.
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.

 

Benefits

  • Excellent salary, benefits on offer.

 

To apply for this position, follow the link, email your cv to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.

 

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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