Work Ireland, Jobs in Ireland, Employment Ireland

Italian Limitations Teammate

06/12/2017

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Job Description

 

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description Summary

As an Italian teammate within our Limitations department, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

As a frontline Italian Limitations teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within our Limitations department exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Core Duties

  • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
  • Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.
  • Provide consistent feedback regarding overall customer satisfaction, tools and processes
  • Represent PayPal with a high level of professionalism and customer service at all times
  • Resolve customer queries by telephone (90%) or by email (10%)
  • Use all manner of modern communication to offer PayPal members the best possible service
  • Maintain and promote a positive attitude while meeting productivity goals
  • Continually display initiative to take on additional responsibilities toward professional growth
  • Perform related duties as assigned

Requirements

  • Minimum of 6 months call centre/customer service experience
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships

Skills Required

  • Excellent phone skills and communication skills – both written and oral
  • Have excellent customer service skills and ability to demonstrate patience
  • Ability to help customer understand and navigate the PayPal site & product
  • Capable of achieving quantitative and qualitative goals
  • Proven problem solving skills and experience in delivering practical solutions
  • Ability to practice sound judgment and demonstrate initiative
  • Show a well-developed sense of urgency and follow through
  • A high degree of flexibility, team spirit and independence
  • Leadership and time management skills
  • Proficiency with MS Office, Internet and a good knowledge of databases

Experience

  • Ability to work in a customer-focused, target-driven environment.
  • An excellent communicator with the ability to build and maintain strong working relationships.
  • Proven problem solving skills and experience in delivering practical solutions.
  • Proficiency with MS Office, Internet and a good knowledge of databases.
  • A high degree of flexibility, team spirit and independence

Languages

  • Fluent Italian and English is required for this role

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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