Work Ireland, Jobs in Ireland, Employment Ireland

Italian Customer Support Specialist

03/08/2018

Job Description

Voxpro is an award winning outsourcing organisation. Our family values make this a great place to work. The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘wow’. We now have exciting opportunities for Customer Support Agents for one of our Global clients.

Responsibilities

Provision of an excellent support experience to Voxpro customers users via email, via phone and chat
Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
Always be on the lookout for ways to improve the way we do things
Advocate for users and pass ideas and best practices on to the rest of the team
Update the internal knowledge base when you discover something new
Establish effective working relationships with team members.

Competencies

Fluent in English and Italian
Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance
Previous support experience in a call centre
Previous Sales experience an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Ability to work with systems you may not have come across before
Enjoy working in a fast paced environment
Comfortable working with computers and basic troubleshooting skills
Strong team spirit with a passion and drive to help users and to deliver the best customer experience

Benefits

Competitive salary
Free Onsite Gym
Tenure based VHI Healthcare
Free Staff carpark
Cycle to Work Scheme.
Learning & Development opportunities
Sports and social events
Bus tax saver scheme
Tenured based pension, paid maternity & paternity cover
Free onsite doctor
Free onsite therapies (Massage, Reiki)
Onsite chickens!

To apply for this position follow the link: Voxpro

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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