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Italian Customer Care Representative

14/08/2018

Job Description

Recruitment is currently underway for experienced Customer Care Representatives with outstanding customer service skills and a focus on problem resolution. Areas of responsibility include Customer Base Management, Customer and Technical Support.

The Role

Communicate with customers by telephone or by email in order to provide information about products and services, to make amendments to accounts.
Provide positive and customer-centred support at all times, listen attentively to customers’ needs, reach agreement about their issue and drive it to a resolution.
Troubleshoot technical issues through a solutions orientated approach.
Educate customers about Blueface’s support options, online tools, and self-help or tutorial training resources
Recommend improvements in products, services, or billing methods and procedures in order to prevent future problems and solicit sale of new or additional services or products where appropriate, or pass such opportunities to the Sales team.
Refer unresolved customer issues to designated departments for further investigation.
Account management functions including, but not limited to, number porting, billing, set up of special call features and occasional ad-hoc duties.
Communicate positively at all times with team members, customers, and other partners to ensure that a best-practice and team-focused approach is maintained to ensure all customers receive the highest possible standard of service and support.

The Person

The ideal candidate for this position is a highly reliable and focused individual with ambition and a proven track record of operating in a dynamic, demanding customer-centric environment. This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following skills and competencies:

Experience in Technical Support, Help Desk Support or Customer Service
Ability to excel in an energetic, fast paced, customer focused environment, along with strong attention to detail and a thorough knowledge of the business.
Fluent in English and Italian with an excellent telephone manner.
Working knowledge of Microsoft computer applications, email and internet, along with an interest in learning new skills.
Excitement and passion for Blueface products and the ability to share this passion with the customer.

The Perks

We’re located in the heart of the IFSC, the fastest growing area in Dublin. With a host of restaurants, coffee shops, scenic walks and cultural hot spots — you’ll never be lost for something to do on your lunch break.
Feeling sick? Get on a free private video chat with a qualified doctor on WebDoctor.ie — anywhere, any time — for a free consultation, prescription, referral and more!
At Blueface, we help our employees bridge knowledge gaps. We support our staff in seeking out learning and development opportunities as much as possible.

As Blueface is expanding to several new markets including Spain, France and Germany, fluency in the local language for these markets would be a distinct advantage.

Additional Information

Hours: Full-time
Experience: Associate
Function: After-Sales / Customer Care
Industry: Cloud Telecommunications
Compensation: Favourable, Negotiable DOE.

To apply for this position follow the link: Blueface 

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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