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IT Support

21/05/2018

Job Description

The Role:

Effectively respond to all customers queries within agreed performance targets,
Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail or fax.
Provide first level support for client products.
Research, resolve and respond to queries received in accordance with company policies and procedures.
Provide accurate and thorough solutions to user problems.
Research information as required to ensure customer is provided with an effective resolution to issue reported.
Work effectively & systematically to ensure that all correspondence including email, fax, letter etc. as resolved as per agreed performance metrics.
Proactively update and maintain database with customer information.

Experience:

Previous customer service experience desirable
Must have good knowledge and interest of PC applications – Hardware & Software – particularly storage, and wireless.

Skills:

Fluent Spanish & Italian with a good level of English (both written and oral).
Have the ability to provide consistent, positive customer service in a multicultural team and in a state of the art work environment.

eFlexes is an equal opportunities employer

 

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity, www.eazycity.com.

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