Work Ireland, Jobs in Ireland, Employment Ireland

HR Connections Advisor

13/06/2018

Job Description

About the Company

At Amazon, we aspire to be the most customer-centric company on earth. To reach that goal, we need exceptionally talented, bright and driven people. If you’d like to help us build the place where everyone can find and buy anything online, this is your chance to make history.
Amazon Connections is an innovative program that gives Amazonians an effective way to share feedback and help shape the future of the company. By asking employees quick questions every day, Connections leverages real time information to learn more about their experiences and introduce positive changes with internal business partners around the world. Our goal is to help develop leaders who earn trust, remove barriers to excellence and make Amazon an inspiring place to work.
Amazon aims to continually improve its employees’ work environment. In order to do that, we are expanding an innovative program called Amazon Connections, which helps us listen and learn from employees on a daily basis in order to improve the workplace. Amazon Connections uses a combination of technology, people and information sharing to improve the work environment and drive strategic business decisions. Here is how it works.
Amazon Connections asks employees questions every day targeted to their business, location, job, or reporting relationship, and covering various topics. In some cases, Connections Advisors clarify and enrich the data by having confidential conversations with some employees. This continuous two-way information flow created through Connections identifies areas for improvement enabling initiatives to be quickly introduced and monitored.

Connections Advisors have two primary functions

  • 100% of the work day, positively connect with employees via inbound and outbound phone calls. Expected to be able to deep dive and probe utilizing a variety of communication methods and conversations techniques.
  • The advisor is mainly involved in confidential phone conversations. They listen to employees and document findings regarding engagement and safety in the company through varying feedback systems.

In this role, you will

  • Dive deep to uncover the barriers hindering leaders and employees from building a frustration free work environment.
  • Help employees feel better connected to Amazon.

Successful candidates possess the following qualities

  • A “hands on,” “roll up your sleeves” mentality
  • Strong internal and external customer service focus
  • Bias for Action, strong work ethic, and a desire to achieve excellent results
  • The ability to connect and positively interface at all organizational levels
  • Excellent interpersonal skills
  • Ability to work alongside our shift patterns to provide assistance to all employees

Basic Qualifications

  • Customer service oriented
  • Excellent verbal and written communication skills
  • A passion for creating the most engaged and safe work environment for the people who seek to delight our customers every day

Preferred Qualifications

  • Experience working with confidential information and exercising strong professional judgment
  • Actual work experience of listening and asking the right questions to analyze a situation without having to solve the problem
  • 1+ years HR experience or related experience
  • Demonstrated ability to thrive in a fast paced, constantly improving and innovative work environment
  • Work experience in manufacturing, distribution or call center environment

Basic Qualifications

  • Customer service oriented
  • Excellent verbal and written communication skills
  • A passion for creating the most engaged and safe work environment for the people who seek to delight our customers every day

Preferred Qualifications

  • Experience working with confidential information and exercising strong professional judgment
  • Actual work experience of listening and asking the right questions to analyze a situation without having to solve the problem
  • 1+ years HR experience or related experience
  • Demonstrated ability to thrive in a fast paced, constantly improving and innovative work environment
  • Work experience in manufacturing, distribution or call center environment

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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