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Helpline Officer – French and Italian

27/12/2017

Allianz

Job Description

 

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

 

Key Responsibilities

  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
  • Work within our rotating shift patterns – including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary

 

Experience Required

  • Experience in a customer focused role , in a an administrative capacity
  • Previous experience in call centre environment would be beneficial
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office ( Excel, Word)

 

Essential Requirements

  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year round
  • Fluency in English, French and Italian

 

Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Results driven and solution oriented

 

Benefits

  • The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.
  • We offer a competitive salary and benefit package.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, Spanish and French, please contact our colleagues at EazyCity, www.eazycity.com.

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