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Guest Experience Specialist


Job Description

About this Position:

Our Guest Experience Specialists are responsible for guiding our customers through our company products, in detail, to create a travel experience for their visit to one of our many markets. It is important that the Specialist becomes familiar with all company products, general area and culture, local to cities and countries in which our tours operate. They should be able to maintain a positive and welcoming demeanor when answering email and phone inquiries, while also multi-tasking projects pertaining to the position. The ideal candidate for this position functions best as a team player with a willingness to help fellow co-workers, while also looking for opportunities for productivity improvement within the department and company. While the candidate will be called-on to think creatively throughout the day, it is also important that you feel comfortable with different technological platforms and duties. The Specialist will need to input new bookings and/or manage existing customer bookings through the company’s database, as well as facilitating payments through our credit card system.

Daily Tasks:

  • Communicating with clients and distributors by providing detailed information about our tours and activities.
  • Familiarity with geographical locations and landmarks in-market to assist with pre-booking and day-of client requests
  • Utilizing problem-solving techniques for potential issues that may occur prior to the tour, or while guest is on-location
  • Daily communication with Guides, Guide & Operations Managers and the Ticketing/Scheduling/Forecasting Manager
  • Maintaining a positive and welcoming demeanor when answering email and phone inquiries, while also multi-tasking projects pertaining to the position.
  • Double-checking all bookings in extranet to ensure they are input into our Database

Required Skills:

  • Previous experience in Sales, Hospitality, Customer Service or Administrative work
  • Strong verbal, typing/writing and technical skills, and the ability to learn multiple systems in a fast-paced environment
  • Familiarity with Google Suite, Microsoft applications, Vonage, Five9, ZenDesk, Slack, Paymentech and/or Fareharbor
  • Past travel experience or knowledge of New York City, Italy, Spain and/or Paris, a plus, but not necessary
  • Fluency in French/German, a plus, but not necessary

About the Company:

Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences in Italy, New York City, Paris, London, Barcelona and San Francisco. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development.

Salary: €25,000.00 /year


  • Customer Care & Sales: 1 year


  • Secondary education


To apply for this position follow the link : Walks

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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