Work Ireland, Jobs in Ireland, Employment Ireland

German speaking Customer Service Agent – Galway


Job Description

Have an interest in the gaming world? Want to help others with their virtual adventures?

Here’s an exciting opportunity for a growing customer service team here in Galway, Ireland.

All you need is a near native level of German, good English and experience in the customer service sector. An interest in gaming would be a big plus for your application. There is a relocation package on offer of paid flights, 14-night hotel stay and up to €750 in cash. Keep in mind – if you leave before 12 months you will need to pay the relocation back.

Your Tasks:

  • As a part of the German customer service team you will be tasked with:
  • Delivering first class customer service to all those within the DACH marketvia phone/email/online chat.
  • You will be helping customer troubleshoot their issues and resolve them in a timely manner.
  • You will need to keep within company rules & regulations by uploading security and confidentiality rights for each customer.
  • Where needed, you will need to escalate issues to next level support and report it to the team lead.

Our Client: 

How does working for a company that is the world’s leading interactive entertainment software providersound? Our client is a company that allows their customers to enter new world and realms of men to take them to their next adventure from the comfort of their own home. Right now they are looking for motivated German speakers to join their customer service team here in Galway that is willing to work in shifts.

Main Requirements: 

You will need the following to qualify for this customer service job:

  • Near-native level of German
  • Good level of English
  • Excellent communication (written & verbal)
  • 6 months -1-year call centre experience
  • Good computer skills
  • Interested in gamingyourself would be a plus
  • Ok with working in shifts

Where is the job located?
Galway! The beautiful west of Ireland – All the benefits of a big city with the feel of a small town. Galwayhas just as much to offer as Dublin, but you won’t feel lost in this friendly city. A big meeting place here is Eyre square, which is surrounded by traditional Irish pubs, shopping centres, café’s, restaurants and more. With the beach along the outskirts of the city and an amazing nightlife on to of that – Galway should be the place to be.

Interview Process & Salary: 
The interview process is quite straightforward there is first a language test and once successful, you will then be invited for a face-to-face interview (if you are based in Ireland) if not, the client will be flexible and can do the interview Skype.
With regards to salary, you can expect to earn between €24,000 – €26.400 grossperannum(up to €2000 bonus per year), along with a number of great benefits (life insurance, pension scheme, bonus structure, gym and FREE Ice cream).
There is a relocation package of paid flights, 14-night hotel stay and up to €750 in cash. Keep in mind – if you leave before 12 months you will need to pay the relocation back.

Job Types: Full-time, Permanent

Salary: €24,000.00 to €26,400.00 /year


  • German

To apply for this position follow the link : Careertrotter

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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