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German Speaking Customer Experience Specialist

09/07/2018

Job Description

German Speaking Customer Experience Specialist

Voxpro is an award winning outsourcing company that is changing the way businesses approach customer experience.
To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is a unique opportunity for you to join our team and be part of really making a difference at Voxpro.

Are you ready to succeed and dream big?

Description:

We now have exciting opportunity for German speakers who have a passion for travelling to join Voxpro for our Airbnb account.

As a Customer Experience Specialist you will be providing support to Airbnb customers in German and English throughout their travelling experience with Airbnb. You will be promptly and efficiently dealing with customers who will contact you via inbound calls and emails/messages. You will manage all Airbnb customers requests, changes and cancellations as necessary, troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care. You will ensure that Airbnb hosts and guest are given the ultimate customer experience.

Key Qualifications:

  • Ability to write and speak fluently, clearly and concisely in English and German is essential!
  • Previous customer support experience is an advantage
  • Excellent problem-solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Enjoy working in a fast-paced environment
  • Comfortable working with computers and multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service.

If this is all about you, then apply now and join us now for a unique working experience in a multicultural environment.

 

To apply for this position follow the link : Indeed

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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