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German Customer Support

03/08/2018

Job Description

Manpower’s client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services.

Are you an enthusiastic, energetic self-starter that is keen to learn? Then this is the role for you! As a Client Support Agent you will be the first point of contact for all our customer segments.

* Roles and Responsibilities *

  • Supporting users queries in relation to paid content (movies, TV shows, paid channels)
  • Troubleshooting and helping resolve video playback issues
  • Process refunds for accidental and unauthorised purchases
  • Customer education on supported devices, purchase processes and features
  • Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues
  • Following pre-defined workflows when responding to customer inquires

* Skills & Experience *

  • Customer service mindset. Strong customer/user focus with the desire to help and put users first. Ability to empathize and relate to users is key to this role
  • Digital literacy, ability to troubleshoot complex issues
  • Demonstrating speed, agility, critical-thinking and problem-solving skills
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt process changes
  • Experience with prioritizing multiple tasks in a fast paced and ambiguous environment
  • Significant attention to detail
  • Team player with ability to work in a fast-paced, collaborative and constantly evolving environment
  • Strong work ethic and ability to work with minimal supervision.

In this exciting role you’ll get bonus on basic salary and you have great opportunity to grow with a company that is established and well known in more then 100 Countries!

Sounds Interesting?

Apply today at valentina.veronica@manpower.ie

To apply for this position follow the link: Manpower

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