Work Ireland, Jobs in Ireland, Employment Ireland

German Customer Support Specialist

24/08/2018

Job Description

Voxpro is an award winning outsourcing organisation. Our family values make this a great place to work. The connection between our employees and our customers enables our teams to flourish and provide exceptional customer service, setting the standard to ‘wow’. We now have exciting opportunities for multilingual Customer Support Agents for one of our Global clients.

Responsibilities

Provision of an excellent support experience to Voxpro customers users via email, via phone and chat

Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible

Always be on the lookout for ways to improve the way we do things

Advocate for users and pass ideas and best practices on to the rest of the team

Update the internal knowledge base when you discover something new

Establish effective working relationships with team members.

Competencies

Fluent in German and English

Ideally will have third level education in one of the following; Journalism, Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Commerce, Finance

Previous customer support experience

Previous sales experience desirable

Excellent problem-solving abilities

Empathetic and can communicate in a caring and friendly manner

Strong time management skills and motivation to exceed expectations

Ability to work with systems you may not have come across before

Enjoy working in a fast paced environment

Comfortable working with computers

Strong team spirit with a passion and drive to help users and to deliver the best customer experience

Benefits

Competitive salary

Free Onsite Gym

Tenure based VHI Healthcare

Free Staff carpark

Cycle to Work Scheme.

Learning & Development opportunities

Sports and social events

Bus tax saver scheme

Tenured based pension, paid maternity & paternity cover

Free onsite doctor

Free onsite therapies (Massage, Reiki)

Onsite chickens!

 

To apply for this position follow the link: Voxpro

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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