Work Ireland, Jobs in Ireland, Employment Ireland

French Speaking iTunes Store Support Advisor

02/02/2018

Job Description

 

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
As an iTunes Store Advisor you will provide Technical Support and Customer Service to iTunes Store Customers via phone, chat and/or email on issues such as Account & Billing, Purchase Downloads, Authorisation, iTunes Gift Cards and many other categories. You will be required to follow standard guidelines and procedures to support you in responding to our customers. There will also be an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.
Be a customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner.

 

Key Qualifications

  • Outstanding communication skills, verbal and written
  • Excellent interpersonal skills
  • Experienced in resolving complex customer service issues
  • Dedicated to improving customer satisfaction and enriching the Apple customer experience
  • Reinforce customer’s loyalty to the brand and create promoters
  • Flexibility – willing to take on additional tasks and assist in the execution of new projects
  • Analytical and detail oriented
  • Target oriented with good organization skills – can deliver results on time
  • Excellent problem solving skills – the drive and motivation to take a problem and troubleshoot to a resolution is a requirement
  • Can identify opportunities for process improvement and develop solutions that target root causes
  • Can relate to and communicate with all types of situations and customers (internal and external)
  • Ambitious and motivated to develop the role and add value to the business
  • Dedicated to improving customer satisfaction
  • Maintains a positive attitude through periods of change and is professional in all work situations
  • Good speed of typing a plus

 

Description

  • To provide basic to moderately complex support to Apple customers on all iTunes Store related topics as mentioned above
  • To develop and maintain strong, professional relationships with all Apple’s customers by offering tailored experience and solutions
  • To demonstrate a high level of customer service when helping a customer and if necessary, to escalate complex issues to a more experienced Advisor
  • To escalate feedback to the team manager on emerging issues or system issues

 

Education

  • Have fluent French and English
  • Ideally a previous experience in providing customer-focused solutions
  • An appreciation of the IT environment, preferably with Apple products
  • A high level of computer literacy

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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