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French-English Bilingual B2B Customer Service Representative


Job Description


Are you passionate about new technology and helping global businesses reach their full potential while developing your sales and customer service skills? Then TeleTech wants to talk to you!

A successful Representative will have a University degree or sales/ customer service experience, with a proven track record and a strong desire to exceed expectations.

TeleTech is offering you an exciting opportunity to join our inbound Customer Service team, working on behalf of a multinational technology company. You will be the first point of contact for our business clients, helping them learn about, engage with and implement our business solutions, helping to drive sales pipeline while providing an excellent customer experience. You will work as part of a larger sales team whose focus is growing our customer base across EMEA.


About the position

  • Interacting with business customers via telephone, email and chat on a daily basis
  • Introducing solutions to businesses across EMEA and qualifying sales leads across a broad portfolio of products.
  • Generating sales leads to bring on new business opportunities and drive pipeline
  • Helping clients learn about, engage with and implement our business solutions
  • Building customer relationships while assisting with increasing program revenue
  • Other related duties as assigned


Salary and Benefits

  • Competitive annual base salary plus bonus based on performance
  • Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation).
  • Continuous paid training on the latest technology
  • Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
  • Private Pension and Life assurance
  • On site Kitchen
  • 20 annual leave days + 9 statutory days entitlement
  • Potential for rapid advancement in many fields, and throughout 17 countries!


About the candidate

  • Ability to speak read and write fluent French and English
  • Friendly and empathetic, really listens and understands the underlying needs of the business and can empathize with current business pains
  • Exemplary communication skills and superior listening skills
  • Self-starter who can meet deadlines and enjoys working in a competitive environment
  • Highly motivated and goal-oriented
  • Takes direction well while also demonstrating leadership capabilities
  • Creative decision making skills and proven ability to work independently
  • Strong attention to detail and follow-up skills
  • Good IT Skills to effectively navigate a fast paced, computer based job.


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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