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French Customer Support (Airbnb project)


Job Description

At Voxpro we can offer not only a job, but a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed in their jobs.

This is a unique opportunity to join our team and be part of really making a difference at Voxpro. Our clients are amazing and world leading in delivering beautiful customer experiences.

As part of this job, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

At Voxpro we are open,7 days a week , 365 days of the year to support our clients’ customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage and depends on the particular role you have applied for.

Deal with members’ email queries promptly and efficiently, in accordance with company procedures

Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary

Interact with a diverse customer base

Input and access data on multiple systems

Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimise repeat callers.

Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.

To perform all duties in an efficient, professional and courteous manner at all times.

Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.

Pursue personal development of skills and knowledge necessary for the effective performance in this job.

Look at opportunities to make changes and improve the processes where possible .

Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise

Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings.

Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures.

Ability to write and speak fluently, clearly and concisely in both English and French

Previous customer support experience an advantage

Excellent problem solving abilities

Empathetic and can communicate in a caring and friendly manner

Strong time Management skills and motivation to exceed expectations

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

As Part of this job you will have an opportunity to enjoy working in a fast paced environment as a member of a customer care team, focused , passionate and driven to help customers and deliver the best possible customer care.


To apply for this position follow the link: Voxpro

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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