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French Customer service agent

30/11/2017

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Job Description

 

Are you a French customer service (Conseiller du service clientele) superstar?

We are on the hunt for a talented customer service agent to join a globally known financial services business based in Co. Louth.

Responsibilities

  • Answer phone calls, emails, from customers and work to resolve their queries.
  • Proactively recommend and educate the customer about features and benefits of Company products.
  • Provide consistent feedback regarding overall customer satisfaction, tools and processes
  • Represent the company with a high level of professionalism and customer service at all times
  • Resolve customer queries
  • Continually display initiative to take on additional responsibilities toward professional growth

Requirements

  • Fluent French
  • Minimum of 1 year customer service experience
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Excellent phone skills and communication skills – both written and oral
  • Have excellent customer service skills and ability to demonstrate patience
  • Proven problem solving skills and experience in delivering practical solutions
  • Proficiency with MS Office, Internet and a good knowledge of databases

If you are interested please contact Kimberly directly or call direct on +3531 477 3399.

 

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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