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French Business Travel Consultant

05/07/2018

Job Description

The Customer Support Associate III position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of complex problems regarding client’s product or services.

Business Travel Consultant

Join one of the world’s leading Business Travel organisations, working from our new Business Travel Centre in Dublin. You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, and train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.

 

Each year our client helps thousands of companies in over 60 markets, to better manage their travel programs by providing modern solutions and exceptional service. Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.

This is an exciting career opportunity for travel agents or ticketing agents looking to move from the leisure travel industry into a corporate role servicing business customers. This will suit people with a passion for travel, with a willingness to relocate for the right opportunity.

 

In return, we’re offering an attractive relocation package of up to €1,600 to help with your move, in addition to the following:

 

  • A competitive annual salary, with performance based bonus plan
  • 20 days holiday entitlement plus 9 bank holidays
  • A range of flexible benefits, including life assurance, an employee discount scheme and discounted medical and dental cover

A few things you’ll need…

  • Successful candidates will have a good working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre
  • You’ll be proficient in English and French, both written and oral
  • A natural enthusiasm for client service, with a friendly and professional approach
  • You’ll be great at finding solutions and solving problems, leaving the customer happy every time
  • Strong listening skills, and the ability to build strong rapport with the customer, anticipating their needs and demonstrating empathy

More about us…

Convergys is a global leader in customer management outsourcing, with over 120,000 employees worldwide. We’re passionate about delivering great customer experiences in 58 languages and from more than 150 locations around the globe.

To apply for this position follow the link : Convergys

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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