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eCommerce Site Manager


Job Description

Job Description

As eCommerce Site Manager, you will be the primary business lead for one or more of our eCommerce businesses. You will have broad functional responsibilities which span across a wide range of disciplines, including marketing, operations, merchandising, customer service, sourcing, and social media. Through a deep understanding of the business and our broader company context, you will guide our brand(s) to greater profitability through revenue growth and cost optimization. You will get the chance to oversee multiple projects at once, maintaining a big-picture mindset while paying close attention to details, thinking creatively, and having fun while working!

We are looking for a fast learner who can analyze data and compile actionable conclusions, and who is excited to work both independently and as part of a team. If you are someone who is motivated by challenges and is both a leader and a doer – someone who gets energized by both setting direction and making things happen in the trenches – then this role may be for you!

The eCommerce Site Manager will report to our Director, eCommerce Brand Management.

What You Will Do

Brand Oversight

  • Be the brand center of excellence for the eCommerce shopper and category/ geography market understanding. Continually optimize our website merchandising to drive conversion in local markets.
  • Conduct business performance analysis, and communicate your findings to the other functions and team members to capture business opportunities. Analyze eCommerce metrics to suggest and enact changes that improve the business.
  • Maintain overall health of the business setting and meeting company goals. Use of robust excel models to determine product prices by considering production and other costs to determine ideal price point to optimize profit.
  • Support managing one or several of our webstores, including product, promotional, content, merchandising and ongoing optimization updates.
  • Ensure website content is accurate, relevant and up to date by defining and coordinating website content improvement projects with Website
  • Operations and Data Management teams.
  • Support strategy execution across brand touch points & designated marketing channels.
  • Recommend short and long term growth opportunities for the European market.
  • Other responsibilities as required.
  • Project Management
  • Oversee small and large scale projects to improve site experience.
  • Engage cross functional partners to complete projects as needed.

You’ll be successful if

  • You enjoy analysis and problem solving
  • Jumping in to help accomplish tasks across many areas is something you thrive on
  • You are detail-oriented, process driven and skilled in project management
  • You bring an eagerness to learn, an inquisitive mind, and are a motivated self-starter
  • You have a consumer-centric mindset with strong work ethic and a positive attitude

What you bring to the table

  • Undergraduate degree, 2-4 years’ work experience; B2C ecommerce experience preferred, ideally with Hybris experience
  • At least 1 year of experience working on product information management and content management systems
  • Ability to prioritize business initiatives and tasks optimizing impact on the company
  • Strong analytical skills and ability to use data effectively in decision making
  • Ability to make solid business decisions, even when dealing with limited data
  • Experience in Home Décor industry is helpful

About Balsam Brands

Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy environment. We love to reimagine eCommerce and retail in ways that thrill our customers, and to leave a lasting impact on the world around us. We have fast-growing teams in the Bay Area, Boise, Manila, and Dublin.

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam Brands in Forbes:
Balsam Brands on The Muse:

Contact: Please submit cover letter and CV. Please include in your cover letter your favorite restaurant or type of food.

At Balsam Brands, we are dedicated to diversity in our dynamic and growing workforce and are proud to be an equal opportunity employer. We consider qualified applicants without regard to race, ethnicity, religion, age, disability, protected veteran status, marital status, citizenship, gender expression or identity, sexual orientation, or any other legally protected status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity

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