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Double Click – Italian Support – HTML / Javascript

23/01/2018

Job Description

 

At HCL Technologies we currently have an immediate opening for talented Product Support Analysts.

 

Key Role & Responsibilities

  • Troubleshoot and resolve DoubleClick for Publishers (DFP) issues directly for the highest revenue-generating publishers.
  • Provide guidance and consultative technical expertise to front line General Support and DFP Service Relationship Managers (SRMs)
  • Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
  • Communication methods will be managed through all media, email, chat and phone. Accuracy of written data is critical.
  • Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)
  • Additional duties required as the role evolves.

 

Skills

  • Strong skills and proven experience in web development to include good knowledge of all development tools inc:- Double Click; Flash, HTML, JavaScript, web development, some scripting language
  • Written & verbal fluency in French
  • Plus fluency in English language, to communicate with English speaking clients (Written and Verbal skills)
  • Ability to absorb and troubleshoot technical issues and communicate them to a non-technical audience
  • Some previous experience in working for a publisher or ad network would be preferred but non-essential.

 

Other Information

  • At HCL Technologies we currently have an immediate opening for talented
  • Product Support Analysts.
  • High competence level of English; both written and spoken along with
  • Fluency in Italian

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish contact pure colleagues at EazyCity, www.eazycity.com.

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