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Customer Svcs Support Analyst

31/01/2018

quest-software-1692620

Job Description

 

As a Customer Services Support Analyst, you will be joining a dynamic group that is dedicated to providing world-class support to our customers. You will be part of a highly collaborative global team providing assistance to our customers. This is an exciting time to join a growing global software organization with an established presence in Cork, Ireland.

 

Responsibilities

  • Provide assistance to our global Customers and Partners in English. Intermediate German, French or Italian language skills is a plus.
  • Process incoming requests for technical support assistance submitted by telephone, email and chat
  • Assist customers with their non-technical support needs including web site and product registration and updating account information via phone, email and chat on time, professionally and with a positive attitude to achieve customer satisfaction
  • Resolve general customer inquiries
  • Complete general administrative tasks
  • Provide assistance to effectively resolve escalated customer issues

 

Qualifications

  • Strong verbal and written English skills
  • Strong customer service experience
  • Must possess strong telephone etiquette
  • Must have strong computer skills
  • Experienced verbal and written communications skills
  • Intermediate German, French or Italian language skills a plus
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • Must be able to work in a fast-paced environment and multitask between various tasks and communication channels
  • Excellent time management skills and ability to work with minimal supervision
  • Requires 2-4 years of experience working in a technical support department or the equivalent related administrative experience

 

Preferences

  • Experience working in a medium to large software company
  • Education equivalent to a 4 year college education with an emphasis in business administration or a related field.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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