Work Ireland, Jobs in Ireland, Employment Ireland

Customer Svcs Support Analyst

03/05/2018

Job Description

As a Customer Services Support Analyst, you will be joining a dynamic group that is dedicated to providing world-class support to our software customers. You will be part of a highly collaborative global team providing assistance to our customers via various channels – phone, email and chat.

Responsibilities

  • Provide local language assistance to our European customers is preferred(in any of the following languages – German, French, Italian and Spanish)
  • Process incoming requests for technical support assistance submitted by telephone
  • Assist customers with their non-technical support needs including web site registration and updating account information via phone, email and chat on time, professionally and with a positive attitude to achieve customer satisfaction
  • Resolve general customer inquiries
  • Complete general administrative tasks
  • Provide assistance to effectively resolve escalated customer issues

Qualifications

Requirements

  • Fluent in any of the following languages preferred – German, French, Italian and Spanish
  • Strong customer service experience
  • Must possess strong telephone etiquette
  • Must have strong computer skills
  • Experienced verbal and written communications skills (to include either German, French, Italian and Spanish)
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
  • Must be able to work in a fast-paced environment and multitask between various tasks and communication channels
  • Excellent time management skills and ability to work with minimal supervision
  • Requires 2-4 years of experience working in a technical support department or the equivalent related administrative experience

Preferences

  • Experience working in a medium to large software company
  • Education equivalent to a 4 year college education with an emphasis in business administration or a related field.

To apply for this position follow the link. For assistance on arrival in English, Italian, Spanish and French contact ou colleagues at EazyCity, www.eazycity.com.

 

 

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