Work Ireland, Jobs in Ireland, Employment Ireland

Customer Support Technician

01/12/2017

Sage Green Logo

Job Description

 

Sage is seeking a number of multi-lingual Customer Support Technicians to be part of the growing Customer Support Team. You will support our Payroll and Accounts customers. Candidates must be eager to learn, agile, multi-tasking self-starters. You will be bilingual in both Spanish & French and also have fluent English. You will be customer focused with excellent communication skills.

About the company

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs. Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.

It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.

In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

Our smart people use the smartest technology to reinvent and simplify business accounting – working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.

We enable our customers to focus on their business and help them to leapfrog to the future.

Responsibilities

  • Deliver an Extraordinary Customer Experience
  • Provide world-class software support to Sage customers through multiple channels (telephone, email, webchat / webex)
  • Troubleshoot and resolve customer issues and queries
  • Track all calls on our CRM system recording accurate call comments
  • Ensure targets are met in line with current global business goals
  • Generate sales leads

Qualifications

  • Fluent in Spanish & French

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

 

Job details

Apply for this Job

Copyright © 2017 Work Ireland, Jobs in Ireland, Employment Ireland.
Wordpress job themes