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Customer Support Technician – Italian & Spanish

13/11/2017

DELL

Job Description

 

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility. Within the CST at Dell, we are looking for a Customer Support Technician with italian / spanish  to join our team in Cork.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we?re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Provides front end non-technical support for DELLEMC’s Internal and External Customers
  • Follows call handling procedures to ensure excellence in customer service
  • Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period
  • Provides service in English and other Languages
  • Create research and update service requests
  • Route service requests to appropriate product support teams
  • Interface with Global support teams and Field personnel
  • Implement escalation procedures as required
  • Execute Business Continuity procedures if needed, according to established protocols
  • Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc
  • Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service
  • Performs Tiered
  • Services enforcement based upon customer’s contract level and routes these customers to appropriate service teams
  • Performs other duties as required

Essential Requirements

  • Excellent communication and customer service skills plus the flexibility to work shifts
  • Interpersonal skills
  • Organizational skills
  • Ability to work in a team environment
  • Ability to adapt to change
  • Strong computer skills
  • Customer – Facing, Business
  • Level English speaking and writing skills required
  • Languages required Business
  • Level speaking capability and writing skills required
  • German & English

Benefits

  • Our people are the most critical component of our long-term success and their health and well being are our priority. You will enjoy a comprehensive, locally competitive benefits package

 

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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