Work Ireland, Jobs in Ireland, Employment Ireland

Customer Support Representative French / Portuguese

31/01/2018

ouseiwmv

Job Description

 

LogMeIn simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices all over the world.

Our new EMEA headquarters, in the heart of Dublin’s bustling Grand Canal Dock, offers a superb working environment with outstanding views. As one of “Silicon Docks” key companies, LogMeIn is at the cutting edge of the rapidly expanding world of Cloud Computing (SaaS) and is a leading innovator in the Internet of Things (IoT). If you’re looking for an amazing workplace, a great set of future colleagues & friends and the opportunity to develop a great career in a burgeoning industry then look no further…

 

About the role

You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English, French and Portuguese.

You must be hungry to learn at a rapid pace and continually build your skills. You will provide a full customer service experience to our existing end users and trial users for our suite of products. You should have at least one year of customer service and/or technical support or recent and relevant training. You must possess excellent organizational, time management, prioritization, and follow-up skills and have the ability to work both independently and within a team environment.

There are opportunities for career growth into the LogMeIn Organization for high performers in this role.

 

Responsibilities

  • Ensure Customer satisfaction, for both external and internal customers
  • Respond to issues and questions from end users via phone and online channels
  • Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
  • Provide timely updates to users, colleagues, and management on the status of outstanding issues
  • Maintain status of issues in a call-tracking system and follow-up on escalated issues
  • Convey user feedback to appropriate business areas such as Marketing, Product Management, and Development.
  • Educating users to improve product/feature usage and customer satisfaction
  • Troubleshooting, software installations/configurations
  • Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions

 

Requirements

  • Bachelor’s Degree or equivalent
  • Both written and verbal fluency in English, French and Portuguese.
  • Written and verbal fluency in French is an advantage, but not a requirement.
  • Excellent customer service skills (verbal and written)
  • Previous service experience in a fast-paced phone environment
  • Ability to work flexible hours (Monday through Friday)
  • Familiarity with sales and customer support CRM Applications such as Salesforce.com
  • Familiarity with remote access software a plus
  • 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 10/8/7/Vista, and Windows Server platforms
  • Knowledge of mobile platforms (iPhone, Android) a plus

 

Our Values

  • Be Accountable – even when no-one is looking
  • Thrive Together – greatness comes from unlocking each other’s potential
  • Advance Confidently – we find opportunity and act on it
  • Collaborate Openly – our whole is greater than the sum of our parts
  • Engage Fearlessly – we speak up and listen

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French, Spanish and Portuguese please contact our colleagues at EazyCity, www.eazycity.com.

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