Work Ireland, Jobs in Ireland, Employment Ireland

Customer Support Agent (Spanish)

05/01/2018

3025c725b6f0b7ab9f00d9c4d9c97463

Job Description

Customer Support Operations (CSO) plays a critical role in ensuring customers always receive friendly, helpful, and incredible service on Wish. Customers are the core of what drives us at Wish. The CSO team advocates on behalf of customers while pushing the boundaries of what’s possible with customer support. The Wish 5-Star Guarantee, displayed in all our apps, means we’re committed to providing customers with the best possible shopping experience. We’re looking for passionate, driven and highly enthusiastic people to help us define the future of mobile shopping and uphold the 5-Star Guarantee commitment to each and every customer.
As a Customer Support Agent (CSS), you’ll interact directly with customers to answer questions, find solutions and deliver world-class customer support. CSA’s love people and can quickly diagnose customer issues to find solutions. Because our primary method of communication with customers occurs via messaging in our apps, impeccable writing skills are critical. CSA’s have the important task of ensuring customers receive timely, friendly and accurate responses to solve issues as quickly as possible. This role requires flexible, fast-acting individuals who are energized by solving problems and helping others.

 

What You’ll Do

  • Demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation.
  • Review daily queues of tickets from our global customer support teams and score them based on a set of criteria.
  • Achieve daily goals of solved and evaluated tickets without compromising the customer experience.
  • Work independently, effectively prioritize and manage your time.
  • Learn, utilize and multitask across a variety of tools to view account information, research and review policies while helping customers, evaluating tickets and adhering to company procedures.
  • Assist in the development of training materials to address identified areas for improvement.
  • Communicate effectively with internal leadership to identify customer pain points from different local markets and propose solutions to policy, user experience or other areas for improvement.

Who You Are

  • Bachelor’s degree required
  • 2+ years experience in a related customer support role
  • Excellent written and verbal communication skills
  • Passionate about providing incredible customer support and solving problems
  • Experience providing technical/troubleshooting support for e-commerce, Internet services or software a plus.
  • Desire to continually learn, adapt and work in a fun, fast-paced environment.

Why Wish?

  • Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. We bring together world-class technical talent with a passion for connecting relevant products to relevant people.
To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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