Work Ireland, Jobs in Ireland, Employment Ireland

Customer Support Agent (French and German)

11/07/2018

Job Description

Voxpro is an outsourcing company offering promising career opportunities and the potential to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed.

Our clients are some of the most recognised brands globally and are world leading in delivering beautiful customer experiences.

Modere German Customer Support Agent

Modereare an online distributor of health and household products. We are currently recruiting for French and German Customer Support Agents to join the team.

Responsibilities include:

  • Deliver excellence in customer service in an efficient, professional and courteous manner at all times
  • Maintain a high standard of quality to maximisecompany performance
  • Be the voice of the customer while remaining in line with company procedures
  • Provide customer telephone and e-mail support in line with client SLA’s and team KPI’s with regard to product information, stock updates and new promotions
  • Support customers in opening accounts, process product orders and manage product returns
  • Accurately update the in-house system with relevant customer information and log information on all calls where required
  • Provide webmaster support to customers e.g. how to order products online, technical queries regarding the website, tutorials, etc
  • Perform outbound calling to follow up on account queries, answering follow-up questions and advising of new promotions
  • Research and resolve customer complaints and concerns and report problems as necessary to minimize impact to customers
  • As part of a dynamic team, work on individual and team KPI’s, establish and maintain effective working relationships with co-workers, managers and customers
  • Look at opportunities to make changes and improve team processes

Skills, experience, qualifications and attributes required:

  • Excellent written and verbal communication skills
  • Professionally confident in a customer-focused environment
  • Strong time management skills to meet and exceed targets
  • Excellent interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent PC skills
  • Previous experience in a customer support environment with knowledge of telephony and technology

Competencies:

  • Verbal and written communication skills in all required languages
  • Listening skills
  • Technical skills
  • Problem analysis and problem-solving
  • Strong customer service orientation
  • Organisedwith an ability to multi-task
  • Attention to detail
  • Adaptability
  • Flexibility
  • Use of initiative

To apply for this position follow the link : Voxpro

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

 

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