Work Ireland, Jobs in Ireland, Employment Ireland

Customer Success Coach – Spanish

14/11/2017

Sage Green Logo

Job Description

 

We pride ourselves on giving entrepreneurial businesses the finance platforms they need to grow and thrive. As a Customer Success Coach at Sage, you will guide our customers through the changing software landscape, making sure they achieve the highest value from our products. Success.

 

About the company

Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.

Like many of the businesses we serve, Sage began as a small business and has grown beyond what seemed imaginable. Today over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy.
It is these entrepreneurs who are the drivers of prosperity and it’s our privilege and honour to serve them. We take real pride from how many of our customers have flourished and, that our products have grown with them as they moved from start-up to successful, international businesses.
In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur.

Our smart people use the smartest technology to reinvent and simplify business accounting – working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers.
We enable our customers to focus on their business and help them to leapfrog to the future.

We are changing the way that millions of businesses track the movement of money through their business. We are also changing the way we do business. And as a FTSE 100 business we believe in a socially-responsible world and we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation. Our Sage Foundation is based on the 2+2+2 model – 2% of free cash flow, 2% of colleagues’ time and up to 2 free products each year to charitable organizations. Colleagues are empowered to give to the causes that matter to them.

Responsibilities

You’ll put it within reach and seize every opportunity to deliver more. Your support and influence throughout the lifecycle will strengthen existing relationships and provide additional business opportunities. You will:

  • Work directly with our partners and customers through various stages of the customer lifecycle
  • Assist the partner to design the solution and to on-board customers properly
  • Be a point of contact for customers and endeavour to deliver 100% customer satisfaction at every stage
  • Check in with customers to deal with any queries and resolve any issues

Qualifications

We’re looking for people who can really partner with customers, maximise opportunities, drive cross-selling and create the best-in-class customer experience. Relationship building is at the core of this role – with an overarching objective to promote overall customer satisfaction, product knowledge and secure renewals. You’ll have experience leading teams to success, supported by:

  • Accounting knowledge
  • A degree in a related field (or equivalent experience);
  • Experience presenting, hosting webinars and training groups;
  • A Salesforce 201 certification (desirable however not essential)

Notes

This isn’t a static role, and in order to be successful you’ll demonstrate an insatiable appetite for challenge, growth and providing the best level of service. Whilst never scrimping on the detail. Above all, you’ll be passionate about success: yours, ours and the entrepreneurial businesses that you help to evolve.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

 

 

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