Work Ireland, Jobs in Ireland, Employment Ireland

Customer Services Associate with Spanish (Evening Shift)

26/01/2018

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Job Description

 

Who is Globoforce?

Globoforce, a leader in social recognition, helps companies build stronger, more human cultures through the power of thanks – companies like Cisco, Intuit, Hershey’s, JetBlue, and LinkedIn. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. We pioneered the WorkHuman movement to create a more human workplace and we have a vision to help build the best, most admired company cultures in the world. And, it starts with our own culture.

When you join us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big. Sound like a place you’d like to work? If so, keep reading.

Join us and be part of an expanding team of Customer Service Associates who work in our Dublin office’s Global Customer Services Function.

You’ll be responsible for working directly with our customers to enhance their overall experience of our product and the success of their recognition program. You’ll be part of a small team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities through both English and another language,
working a shift matched to the operating hours of the countries that you will support.

 

About the candidate

  • Ambitious, hard-working, determined, positive, helpful, clever person with interest in growing her/his career
  • Understands what customer service should look like and have experience delivering it
  • Have customer relationship-building skills at frontline level
  • Naturally and effectively build relationships and resolve disputes across geographies and cultures with ease
  • Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
  • Good at owning, documenting, and resolving issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.

 

Experience / Questions

  • You have 2 or more years’ experience in a multilingual customer service role?
  • Do you have aural, verbal and written fluency in both English and Spanish?
  • Appropriate education and skills to be suitably equipped to understand business terms, operation environments, and delivering exceptional service?

 

About the role

  • Being part of an expanding team
  • A changing and constantly improving Environment
  • Leading edge company in software development and thought leadership
  • Excellent skills development and training opportunities
  • Modern office space suitable for creating and maintaining a collaborative and innovative culture
  • A role which allows you to implement changes with immediate impact
  • Participation in the best social recognition program in the world through Globostars – with access to the world’s most expansive employee rewards network
  • Excellent salary and performance related recognition that is best in class for this area

 

Benefits

  • Health and Life Insurance
  • Ongoing Educational Support and Allowance
  • Income Protection
  • Pension contribution
  • Annual leave balance which increases with service
  • Onsite Wellness Programs
  • Years of Service program
  • Free breakfast, fruit and snacks onsite
  • Access to discounted global gift cards

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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