Work Ireland, Jobs in Ireland, Employment Ireland

Customer service with Spanish

24/10/2017

cpl

Job Description

 

As part of the Spanish Customer service Team you will be responsible for supporting the needs of our Customers and ensuring we provide a clean and safe site on which to trade. As a frontline representative, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and enquiries while maintaining a positive and friendly attitude. You will need to exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. Your daily tasks will draw upon your technical and analytical ability as you review reports and address the customer concerns. Your proactive nature will be key to ensuring your success.

 

Responsibilities

  • Providing strong Customer Service, understanding our customer needs and acting with the customer in mind
  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
  • Working with members in overcoming challenges they may face in their onsite activity
  • Having a thorough understanding of customer priorities, and identify key improvement areas
  • Providing feedback on emerging issues on the site
  • Ensuring that we are providing the safest and cleanest site possible for the community
  • Independently use all channels to stay informed with regards to department specific knowledge
  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager

Requirements

  • Fluency in Spanish and English both spoken and written is essential (other European languages advantageous, either French, Italian, Polish or Dutch)
  • Availability to work one day at the weekend and day shift and/or evenings
  • Flexible and adaptable with a positive attitude to work
  • Previous customer service experience is an advantage; Phone experience advantageous but not essential
  • Basic Computer Knowledge – experience with all Microsoft Office programs and Internet
  • Strong written (email) communication utilizing proper grammar and punctuation, good typing skills
  • Log information accurately
  • A keen customer focus and desire to resolve customer concerns in a timely manner
  • Continually display initiative to take on additional responsibilities towards professional growth

Required experience

Customer service /Account management: 1 year

Required language

  • spanish

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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