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Customer Service Specialist – English and French


Job Description


Are you passionate about Social Media and Digital Marketing? Are you a native or near native French speaker? We are recruiting for the vacancy of Customer Service Specialist to join our team!Our client is a global giant in the professional Social Media sector which has changed the way people communicate. It’s an excellent opportunity for you to join and prove your ability on the biggest stage!


What You’ll Do

  • In this role, you will resolve questions and troubleshoot an array of issues related to billing, account setup, campaign performance, and advertising policies.
  • You will also be proactively reaching out to prospective customers via social media replies, direct messages, emails, phone, and chat.
  • You will also help the team establish new channels of customer support and streamline new workflows.


Skills Requirements

  • Excellent verbal and written communication in English and comfortable with online communication tools
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multi-task, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data driven, technical, proactive and curious
  • A passion for technology and problem solving
  • At least 1-3 years of work experience
  • Experience using Salesforce CRM tool
  • Verbal and written communication in French
  • Experience with content review, policy and/or enforcement
  • Expertise in Excel, data analysis, and modeling
  • Experience working in a customer/client-facing environment
  • Experience with online advertising, analytics and social media


To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity,

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