Work Ireland, Jobs in Ireland, Employment Ireland

Customer Service Representatives

17/05/2018

Job Description

Customer Service Representatives required with 3 – 5 years’ experience in a multinational / shared service environment.

Responsibilities

  • Ensure all orders are processed accurately and promptly
  • Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices – are resolved satisfactorily in line with agreed timelines (SLAs).
  • Process daily invoicing as per the agreed process.
  • Process returns from the customer on time.
  • Adhere to and maintain Standard Operating Procedures.
  • Participate in internal and external Quality audits.

Requirements

  • Business or other relevant 3rd level qualification desirable
  • Excellent attention to detail,
  • Excellent communication skills and a professional telephone manner.
  • Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet).
  • Knowledge of ERP systems is an advantage.

To apply for this position follow the link. For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity, www.eazycity.com.

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