Work Ireland, Jobs in Ireland, Employment Ireland

Customer Service Representative – Spanish

23/12/2017

blogging-336375_960_720

Job Description

 

If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Prometric have openings for new talent to join the Candidate Services Team in our state of the art offices in Dundalk, Ireland. We are looking for candidates who are fluent in English and Spanish.

 

Knowledge & Experience

  • Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
  • Interact with candidates, in a professional manner
  • Maintain a high degree of quality and accuracy in work
  • Answers calls to our clients standards, by consistently delivering high quality call handling that meets established metrics and goals
  • Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
  • Participate in Candidate Services activities that positively impact business growth and revenue
  • Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
  • Ongoing 1:1s with your Supervisor
  • Constantly challenging the status quo, reviewing our processes and improving efficiencies

 

A typical day in the life of a CSR may include

  • Spending your day helping candidates sit life changing exams
  • Embracing new challenges on a daily basis that you didn’t even know could exist, whilst ensuring the candidate gets the best experience at all times
  • Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US
  • Wearing multiple hats to switch languages and clients for incoming calls
  • Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities
  • Team huddles to bring your ideas to the Leadership Team

 

Qualification & Skills

  • 2-3 years’ experience as a Customer Services Representative
  • Fluent in English and Spanish
  • Min. Leaving Certificate qualification
  • Excellent communication, interpersonal and eloquent writing skills
  • Professional demeanour & trustworthy
  • Empathy and a unique ability to understand candidates needs
  • Enthusiastic about our business and the services we deliver
  • Passionate about candidate services and how it can transform lives
  • Dependable and reliable
  • Good organizational skills
  • Flexible & works well as part of a team
  • Good PC skills in a Windows based environment (including MS Office–Word, etc.)
  • Able to work independently, solve problems and deal patiently with customers

Required education

  • Secondary education

 

Required experience

  • Customer Service: 1 year

 

Required language

  • Spanish

 

If you are interested in this position, please follow the link to apply. For assistance in arrivals in Italian, Spanish and French, contact our colleagues to www.eazycity.com 

Job details

Apply for this Job

Copyright © 2018 Work Ireland, Jobs in Ireland, Employment Ireland.
Wordpress job themes