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Customer Service Representative

21/08/2018

Job Description

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today – using leading edge technology and supported by unrivalled customer service. Our end to end solutions and international processing platform support more than one million businesses worldwide.

Elavon is a top 5 Acquirer in the European market place, with a significant presence in North America, Canada, Ireland, UK, Germany, Norway, Poland, Spain and Mexico. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.

Elavon’s 4,300 employees are dedicated to responding to the needs of our clients and partners everywhere. It’s our experienced, highly responsive people that truly set us apart. Elavon’s quality reputation is unrivalled in the industry.

At Elavon, we encourage employees to grow professionally and be challenged by a leader in the payments industry. We thrive on efficiency and progress. To achieve these goals, we constantly seek people who look for ways to do things better. We are also committed to developing and maintaining a diverse workplace.

We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities.

We are looking for a Customer Service Representative to work in our Arklow Site.

Customer Services Representative.

Key Responsibilities

The role of Customer Service Representative is to answer calls from customers and to resolve their queries. Customer Service agents must provide excellent customer service to our merchant base dealing with calls in a professional and efficient manner ensuring that all queries and calls are resolved with agreed service levels and in line with company policies and procedures. Customer Service agents must ensure that they are projecting a positive image of the company and have the necessary product/procedure knowledge to service the calls.

The successful candidate will be responsible for:

  • Responding to customer queries primarily over the phone but occasionally via email as well
  • Contributing towards achieving Service Level Agreements by ensuring that both personal and team targets are met
  • Ensuring that a positive and professional image of the company is portrayed to customers at all times.
  • Ensuring that all queries are dealt with efficiently, that appropriate urgency is afforded to the query and escalating to a supervisor where appropriate.
  • Keeping abreast of any procedural changes to ensure that we are offering customers the most up to date information.
  • Ensuring conformance to applicable internal policies and procedures and to regulatory requirements;
  • Providing accurate, valid and complete information by using the right methods/tools and striving for First Time Resolution on each and every call.
  • Focus on providing an excellent customer experience to all stakeholders whilst adhering to strict SLA’s and regulatory compliance.
  • Building relationships with all areas in and outside of Operations to achieve the best result for our Customer

Knowledge / Skills / Experience required:

  • Excellent verbal and written communication skills in English & Polish/Spanish/German.
  • Strong phone contact handling skills and active listening abilities
  • Ability to multi-task, prioritize, and manage time effectively
  • Proven Customer Service Experience.
  • Proven Technical ability
  • Excellent communication and interpersonal skills, can-do attitude.
  • Working knowledge of MS Office suite, good keyboard and PC skills,
  • Excellent Analytical Skills.
  • Strong team player with the ability to also work on own initiative
  • Ability to work to set targets and deadlines.
  • Proven experience in fast paced customer facing role
  • Efficiently managing Customer expectations and resolving queries/complaints;

Person Specifications:

  • Advocate for the customer
  • Ability to build relationships within organisation
  • Collaborative
  • Fast-learner.
  • Results driven

 

To apply for this position follow the link: Elavon inc 

For assistance on arrival in English, Spanish, Italian and French contact our colleagues at EazyCity www.eazycity.com

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