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Customer Service (Italian speaking) (eCommerce, Italy)

02/01/2018

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Job Description

 

Iconik Europe is an eCommerce company with its headquarter based in Germany. The company is active in many European countries such as Ireland, the United Kingdom, Italy, and France. We are also active in the United States. We are hiring for our new office in Dublin (City, close to St Patrick’s Cathedral): Customer Service (Italian speaking). 

 

Tasks

  • Ensuring effective communication with customers and suppliers in Italy
  • Responding politely and promptly to customer service requests via telephone and e-mail
  • Sales support – advising customers on our products
  • Processing orders, complaints and refunds
  • Management of consumer reviews for both brand and products within the site(s), including managing third party relationships
  • Preparing documents, presentations and invoices
  • Internal communications and cooperation with other departments
  • Work closely with logistics, shipping companies and suppliers to ensure accurate completion of orders and to improve operations

 

Required Skills

  • Excellent Italian verbal and written communication skills
  • A second language (English or German)
  • Friendly, confident, professional, reliable and communicative nature
  • Work experience in the area of customer service and/or eCommerce
  • A helpful and pro-active attitude
  • Excellent organisational skills
  • Good computer skills, ability to work in unknown IT surroundings
  • Self-motivated, creative, collaborative and interested in emerging digital Trends

 

Your Application

  • If you’ re a suitable candidate and interested in our job offer, we would like to receive your application including a cover letter, your resume, a salary expectation and the earliest starting date.

 

Job Location

  • Dublin

 

Required experience

  • E-Commerce: 1 year
  • Customer Service: 1 year

 

Required language

  • Italian

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

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