Work Ireland, Jobs in Ireland, Employment Ireland

Customer Service Agent – Spanish, Cork

11/01/2018

Job Description

 

Our client, a medical device company in Cork are currently looking to recruit an iNext Customer Service Agent – Spanish for their site.

 

Responsibilities

  • The role of an iNext Customer Service Agent is to support the efficiency, accuracy & compliance of the employee expense process across the European affiliates.
  • Be seen as a “go-to” information resource for all employee expense & credit card related queries, both from a policy & system perspective
  • Monitor and Review iNext Operations across EMEA on a daily basis to ensure the efficient and accurate flow of expenses
  • Develop an appropriate expert level of technical and business knowledge of Concur expenses system.
  • Resolve all Tier 1 iNext & Credit Card queries from employees & local finance teams
  • Support the iNext Analyst in the preparation of the Quarterly & Bi-Annual Post Payment audits for affiliates.
  • Complete all Credit Card administration activities
  • Review key iNext & Credit Card metrics & communicate to stakeholders to ensure key deliverables are being met whilst identifying and implementing initiatives to improve.
  • Support global/regional iNext & Credit Card projects
  • Support the overall iNext team by demonstrating flexibility in providing cover for team members and training of new team members
  • Systems
  • Experience with Employee Expense systems & SAP Finance Modules
  • MS Excel, Word and PowerPoint
  • Basic Qualifications
  • 2 years’ experience in Finance function with experience of implementing process change
  • Accounting / Finance degree (Undergraduate or Masters as required for certification)
  • Fluency in English and Spanish language

 

Additional Skills/Preferences

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables whilst demonstrating full ownership & accountability
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment & communicate effectively with internal business partners of all levels & disciplines, as well as external Business Process Outsourced organisation team members

 

For further information on this iNext Customer Service Agent – Spanish role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie.

 

To apply for this position, please follow the link. For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity, www.eazycity.com.

Job details

Apply for this Job

Copyright © 2018 Work Ireland, Jobs in Ireland, Employment Ireland.
Wordpress job themes